Customer Service

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work and is the property of Ernest Green & Son. The collective work includes works that are licensed to Ernest Green & Son. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ernest Green & Son or purchasing Ernest Green & Son products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ernest Green & Son or to purchase Ernest Green & Son products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ernest Green & Son. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Ernest Green & Son used in the site are trademarks or registered trademarks of Ernest Green & Son.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ernest Green & Son disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ernest Green & Son does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Ernest Green & Son does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Ernest Green & Son shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ernest Green & Son has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that an Ernest Green & Son product is mistakenly listed at an incorrect price, Ernest Green & Son reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

These terms and conditions are applicable to you upon your accessing the site. These terms and conditions, or any part of them, may be terminated by Ernest Green & Son without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Third-Party Links
In an attempt to provide increased value to our visitors, Ernest Green & Son may link to sites operated by third parties. However, even if the third party is affiliated with Ernest Green & Son, Ernest Green & Son has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ernest Green & Son. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ernest Green & Son seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy

Your satisfaction with our products is our top priority. Ernest Green & Son offers a 30 day money back guarantee on all products. Please call customer service in advance to obtain an RMA number within 30 days of purchase date. Returned goods must be sealed in original packaging. If you are returning a product for any reason other than a product defect, you are responsible for the shipping charges back to Ernest Green & Son. If a product is defective, we will issue credit once it has been determined that that the product was used properly and there is, in fact, a manufacturer defect. We will not accept returns for inkjet media that is not compatible with your printer or ink set. It is the customer's responsibility to verify that you are using the appropriate media for your printer model, ink type and product application.

Please contact customer service for more information on returning an item. Thank you.


Domestic Payment Policy:
We accept most major credit cards.

International Payment Policy:
We accept wire transfers for international payments. Please call or email to make arrangements.